Management of Professional, Team, and Customer Relationships
Start your New Team Engine – Team Development
Inside-Out Learning, Inc. has a variety of team building and team development programs and specific ways of measuring team effectiveness including a high performing team survey to measure progress. We help you to identify the key philosophy that runs you as a team and transform it to an engine that you want to run you. Team Development programs vary in length, and can include such modules as the following and are customized based on what your specific team most needs:
- Identifying and, if necessary, transform your team engine philosophy
- Key tools for operating as a high performing team
- Effective conflict management
- Giving and receiving effective feedback
- Mindful team communication tools
- A variety of fun teambuilding activities
- High performing team survey
- Future team success criteria
- Mission, vision, strategy
- Understanding one another as team members
- How to maximize team strengths and minimize team blindspots
Enhancing Customer Relationships
This program helps leaders and professionals who have regular interactions with your key customers to connect with and care for their customers in a way that provides a competitive advantage for your company. We customize this program to your unique customer relationships, and have modules such as:
- Linking effective customer relationships to your company’s strategic objectives
- Walking in your customer’s shoes
- The importance of knowing your audience and your customer
- The impact of cultural differences in customer relationships
- Effective networking with your customers
- Contracting expectations with your customer
- Stopping the blame game
- Active Listening Tools
- Conflict Resolution Tools
- Effective Resolution of Win-Win agreements
- How to respectfully say no to your customer
This program is a three-day program and can be customized to 1 to 2 day programs with the key modules your business needs.
Using Myers-Briggs in Business
The MBTI is the most valid and reliable and most widely used personality assessment in business worldwide today. This tool helps leaders understand their personality preferences and the reason they operate as they do. It also helps teams know their “team type” with their corresponding team strengths and blind spots with action steps of how to best manage the team’s blind spots. Our Myers Briggs Programs can range from two to four to eight hour sessions.
- Individual Assessment
- Team Building & Team Assessment
- Work Style (Co-workers)
- Conflict Management
- Tailor your message to your audience
Manage Stress Before it Manages You
It is no secret leaders are busy people. Learn more about what stress is, how it impacts individuals and our companies as well as simple and powerful tools to manage it. A U.N. report calls job stress a 21st Century epidemic that costs American Industry $400-500 billion annually. Too much stress can negatively impact the individual leader as well as personal, professional, team, and customer relationships and must learn to be managed. This program can be customized as a two-hour presentation or full one-day program, based on the organizations needs.
Testimonials for managing professional, team, and customer relationships:
~ Vice President, Fortune 30 companyYou hit this one out of the park! Thank you for helping to transform a dysfunctional supplier/customer relationship into one that can now really serve this country and save money for our end customer.
~ Kim Cooley ~ Main Line Chamber of Commerce, PA, Manager Education and Leadership TrainingThe program was terrific, It has been barely two short weeks since you presented but the office has already changed. Interpersonal communication level has increased, morale has gone up and tensions are practically non-existent. It feels good to come to work. There is a good mix of harmony and energy that I have never felt before here.
~ Lorraine Brita, Manager-Ame, Wayne, PAThe tools presented … we found to be extremely useful and helpful in our daily interactions with each other as co-workers and in providing more personalized service with our clients.
~ Riva Kadar, Chair Professional Development Committee, The New SchoolI’m writing to let you know what a success your workshop was at our professional development conference “FOCUS ON EDUCATING OURSELVES TO STRENGTHEN OUR WORKPLACE RELATIONS AND ENHANCE OUR STUDENT SUPPORT SKILLS”. The attendees feedback was overwhelmingly positive. They found your presentation to be informative, relaxing, enjoyable and practical. Based on your presentation, several of the participants have already requested an extended workshop on your topic. Please feel free to use me as a professional reference and I hope to have the opportunity to work with you again in the future.